April 25, 2007 3:22 PM
you Ms Thanh Huong
Dear Ms Thanh Huong,
We wish to thank you for your kind assistance in ensuring our trip
to Hanoi recently – 19 April 2007 to 23 April 2007 a comfortable
and memorable one.
We would like to personally thank Mr
Truong and also the driver, Uncle Trung
for their patience and assistance towards us during our stay.
If possible, we would like to have Mr
Truong’s e-mail address in order for us to send him some pictures.
Some of my friends are already planning for Hanoi trip and I would
recommend your agency to them.
Thank you and warmest regards,
April 25, 2007 3:17 PM
Dear Thanh Huong
Our family would
like to pass on our sincere thanks for our recent wonderful trip
to Vietnam. We thoroughly enjoyed all the places we visited and
our guides were very professional and helpful.
One thing I’d
like to bring to your attention is the accommodation in Vung Tau.
The Dic Star hotel was very nice however it did not cater for
Western tourists. The breakfast buffet was limited to Vietnamese
food only and we found that we could not change our travellers
cheques at the hotel.
We enjoyed the
trip so much we plan to return in 2008 and will definitely use
your services when we have more of an idea for an itinerary. We
will also happily recommend your services to anyone else in Australia
planning a trip to Vietnam.
We hope that
Hieu’s sister has fully recovered from her recent operation and
wish her well.
May 01, 2007 6:15 PM
We are back from holiday in Cambodia and Vietnam for a few days
and would like to thank you very much for your help. Everything
was arranged very good and we had really a great holiday! If I
knew it in advance you would have been allowed to arrange the
whole trip, because excursions arranged through your agency were
I hope in future when we have other clients travelling to Vietnam
you would like to help us again!
Best regards from sunny Holland,
Nadia and family
From: "Betty Clement"
Sent: Friday, April 06, 2007 5:16 PM
Subject: Trip Wrap-up
We have been home a week now and are finally rested and over jet lag.
left Vietnam and spent a week in Korea before flying back to the USA
I want to tell you how very much we enjoyed our tour of Vietnam.
Everything you arranged for us was top notch. The guides, the
the hotels and the food couldn't have been better. I think that
mention only one restaurant that we didn't care for...the Hong Kong
Restaurant in Halong Bay. We were very impressed with your company,
when we come back, we will certainly contact you. And, in fact,
to send many customers your way.
We were sorry not to see you face to face while we were in Hanoi,
but maybe next time.
Thank you again for arranging an unforgettable journey.
From: "Alvarenga Arani"
Sent: Wednesday, April 04, 2007 11:36 AM
Subject: RE: Vietnam Highlights Tour - 21 March 2007
Thank you for organising our Vietnam Trip.
We all had a fantastic time and enjoyed ourselves immensely.
I would like to comment that ALL of our tour guides were FANTASTIC.
They made us feel welcomed, were friendly, had great people
were always willing to help. I would specially like to
comment on our
second tour guide Bing, he was wonderful and we really appreciated
enthusiasm to teach us Vietnamese history. He is very
should be commended on his outstanding people skills.
We would also like to commend all the drivers for their friendliness
skill in driving in peak hour traffic! :)
loved all the different places this tour took us on and the hotels
were good, especially the one at halong bay (although we were
why we kept been givem twin rooms as we requested doubles).
I would like to say however that we were not happy with the
REX hotel as
it was very noisy and not as nice as the other hotels.
I think when we
go back we will be requesting another hotel at Ho Chi Ming city.
This tour was definitely a highlight and we are all definitely
go back next year so we will definitely be keeping in touch
We will also be recommending it to our friends and family.
Thank you again and we will hopefully be in touch in 2008!
From: "Galit Pniel" <Galit.Pniell@com>
Sent: Monday, October 23, 2006 12:40 AM
Subject: Letter of Recomendation
Letter of Recommendations For Vietnam open Tour
On the beginning of October 2006 we travel 16 Days to Vietnam , Cambodia
Our Group contain 16 People From Israel
We Ordered the Trip from Vietnam Open Tour- Arranged
by Giang Nam .
Our Israeli Guide that works many Years with other companies Says
it was the best !!
Everything arranged excellent all the Hotels Guides and Services were
I want also to thanks Hoa – the Tour Guide for the North of
Vietnam He Helped Us a lot and was with a lot of Knowledge He was
really very Nice and Helpful.
The Guide of North of Vietnam Named Khoa he was great and Helpful
The Guide in Siem Riep Named Pyrom –his knowledge and English
was excellent .
We enjoyed very much
We wish you all The best .
Security and Networking Specialist
IBM Global Services
----- Original Message -----
From: nathan gover
Sent: Wednesday, October 25, 2006 2:27 AM
Dear Mr. Tung
On behalf of my group and me I would like to thank you and your company
for the wondreful tour that you arranged for us in Vietnam and Cambodia.
The service, the transpotations, the guides and the acommodations
were excellent and we enjoyed the trip very much.
We will recommend you to our friends who wish to travel to the far
east by no hesitations.
Dr. Nathan Gover
Sent: Tuesday, July 25, 2006 7:58 AM
Subject: Vietnam tour
Dear Mr. Thanh Tung
Just a few words to tell you that we were really satisfied with our
in Vietnam. The organisation, the tour guides and all was perfect.
enyoyed very much our trip in Vietnam. It is a country we really like,
landscapes, the people, the temples.... . You should have some partners
Spain as I am sure Vietnan is an unknown country for a lot of spanish
people that can discover in the future
Thank you very much and best regards
From: The Rendles
Sent: Monday, July 10, 2006 1:43 PM
Subject: Re: tour june/july 2006
Thank you for a fabulous tour. All our guides were excellent and had
a good sense of humour. A special mention should be made of the drivers
we had in Ho Chi Minh especially the second one he was brilliant.
Thank you very much and I highly recommend your company to future
visitors to Vietnam.
His e-mail address
email@example.com. You can leave a message on Steves cellphone
if you need to contact us. 021356672.
"John & Patricia"
April 12, 2006 11:56 AM
Attention: Mr Thanh Tung
Mr Thanh Tung,
I would very much appreciate it if you could forward the following
message to your supervisor. You have given us excellent service, along
with that of Ms Hoang Thao, and we would like to acknowledge that.
With many regards, - John Thompson
TO WHOM IT MAY CONCERN
My wife and I live in Canada, and were planning a trip to Vietnam.
We had heard good things about Sinhcafe, and began to make enquiries
through that way. We came into contact with Mr Thanh Tung, of
your 30 Hang Be St, Hanoi, office.
He provided us with prompt replies to our many questions. He was very
good at making, and changing, arrangements. As a result, our
time in Vietnam was extremely enjoyable.
He has an excellent ability to understand our needs, and to work with
us to make an itinerary tailored to our individual requests.
I would also like to mention the very helpful and courteous way that
Ms Hoang Thao dealt with us. She is also extremely efficient.
I have asked Mr Thanh Tung to pass this message on to the supervisor.
You are free to quote me to others, to tell them about the good people
that you have at Sinhcafe.
John Thompson, Box 335, Dorset P0A 1E0, Ontario, Canada.
From: Dianne Cashin
To: 'Asia Pacific Travel'
Sent: Monday, July 03, 2006 4:27 PM
Subject: Our trip to Vietnam 12th June- 25th June 2006
Thank you very much for making our holiday in Vietnam
The service and accommodation and meals were great.
HOA was very kind, organized and considerate to us
and told us many stories about your people and country.
He is an exceptional guide, your company should be
proud of him.
AN was also good, he showed us his local area well.
Thanks to the drivers, they also did a great job.
We all loved your country
We will recommend your company to our friends and
Sent: Tuesday, March 14, 2006 9:25 PM
Subject: Our tour in Vietnam.
My wife and I wish to let you know that we enjoyed our recent Vietnam
tour (19/2/06--1/3/06) conducted by your company. There were a few
minor glitches along the way but we would like in particular to commend
Hien who gave us excellent attention on the Hanoi section of the tour
and we felt that he carried out his tour guide duties in a very professional
manner. Please pass on our best regards to him and tell him I tried
to send him a personal email to say thanks again but for some reason
the email did not transmit(maybe a wrong address) We hope to revisit
again sometime in the future.
Regards from Val and George Newport.
Sunday, February 05, 2006 4:51 AM
RE: Fw: Taste of Vietnam tour - Att Dianne Wilkinson and Terry Wilkinson
Dear Thu Huong
We have just returned
to Australia after our trip through Asia (then later to europe, that is
why this is late!)
I thought we should
write and thank you very much indeed for such an excellent trip. You and
your staff exceeded our expectations in quality of service at a very
good price. We all really enjoyed ourselves and would be happy to
reccomend your company to our friends as well as using your company in
the future. Your country is very beautiful and your emplyees showed it
at its best. I would especially like to thank our first guide Mr Kim
Khoa, who was exceptional in his assistance to us and set a high example
for his colleagues to follow. Our enjoyment was due to the quality,
friendliness, flexibility, patience and humour shown by your guides. We
could not have had a more pleasant time.
thank you all very
Dianne & Terry Wilkinson
Tuesday, April 18, 2006 6:01 PM
Trip to Vietnam
Hello mrs Hunong,
we would like to thank
you for your excellent organisation of our travel arrangements
for the week of Saturday 8 April to Friday 14 April (visit Mekong Delta,
Phu Quoc and Danang).
We enjoyed it a lot.
Ekke van Vliet
Dear Mr Nam
Thank you for your concern. My father is doing very well and is eating
walking. Once again thank you very much for the help you and your
gave us. In particular I would like to thank Mr Long in HCMC, my mother
said she could not have coped without him. When I get back to Australia
will write a longer letter. I will also write to Lonely Planet to
know how good you were to us.
Dear Mr Nam
Just a short note to thank you once more for all the trouble you and
your company went to on our recent tour of Vietnam. My father is well
now and will have another operation here in Australia in a few months
time. After that he should be back to normal.
My family and I really appreciate everything you did for us. We were
still able to enjoy our time in Vietnam even though my father was
in hospital. You and your company could not have made it easier for
us. We are very grateful for the tours, meals and accommodation you
arranged for us at such short notice and that you did not charge us
for all the problems we caused you. We had a lot to worry about in
Ho Chi Minh City with my father's illness and trying to answer all
the questions our insurance agent had about paying my fathers medical
bills and it was nice to know that you tried to make sure we had a
I would also like to let you know that we thought the three guides
we had were very good. In particular, Mr Long in Ho Chi Minh City
was fantastic. He really helped my parents on their first night in
HCMC when they had so many decisions to make. He looked after my mother
until she left the hospital at 10.30pm and even then took her to a
restaurant to make sure she had something to eat. Mr Long is a very
good guide. He has a good knowledge and is also a very entertaining
person and very good company - I would recommend him.
When we got home to Australia, we told our travel agent about your
company. Booking tour packages through Australia for Vietnam is very
expensive and usually costs US$100 per day per person without airfares.
Our travel agent, Ros is thinking of travelling to Vietnam so we gave
her your company's details. I hope she contacts you. Hopefully she
will recommend you to other people enquiring about Vietnam. I also
wrote to Lonely Planet about how well we were treated by your company.
Please let me know if I can do anything else for you and write to
anyone else to recommend you.
Once again, many, many thanks from my family and myself.
From Australia - Date: Sun, 30 Jun 2002 22:37:58 +0700
Sent: Wednesday, February 27, 2002 4:32 AM
Subject: Vietnam Trip
I would like to thank you for a job well done. You handled everything
as you promised, and did things in a real business like manner. The
tour people you had looking after us were great, and we really appreciate
everything they and you did to make our trip a real success.
Dear VietnamOpentour ,
We are now safely home back in London - Thank you for arranging for
to Sapa which we enjoyed.
May I take the opportunity to wish you a very Happy New Year. With
Kim Clarkson - Date: 18 December 2003
Dear Giang Nam,
I am writing this letter to thank you for your help
during our tour.
We would like you to thank NGUYEN NHU LONG for his help and knowledge
during our stay in Vietnam, he was a very nice young man, and gave
us a lot of insight.
We would also like you to thank, LE VAN MY, he was
very good, we got a lot of information from him, and we were very
pleased to be in his company.
Thank you for your help.
- Jacqueline Petrella ( Mrs )
- Franco Petrella ( Mr )
From 19 days tours in Vietnam
Friday, February 20, 2004 9:52 PM
From: "Marilyn Ehsman"
To: "VietnamOpentour- SinhcafeTravel" <firstname.lastname@example.org>
Sent: Monday, January 26, 2004 4:20 AM
Subject: Our trip
Dear Giang Nam,
We would like to thank you very much for organising our trip. Everything
was great and the tour guides were very good as well as the drivers.
every day visiting new places. We certainly will recommend you to
anyone planning such a trip.
Once again thank you.
Marilyn Ehsman and Geoff McMillan
From: Patrik Dietrich
To: 'VietnamOpentour- SinhcafeTravel'
Sent: Wednesday, January 28, 2004 3:45 PM
Subject: Hello from Germany......
sure we remember you !!
We also wish you a happy and peaceful New Year and
hope you are OK.
We are planning to come back to Vietnam in April 2005.
This year we unfortunately have no time for a longer
Trip but in 2005 youll
see us again.
So far we wish you all the best and good luck for
your business !!
Patrik from German
If you like to see the pictures from our Tour in 2003
you´ll find some of them them on
From: Lone Mogensen
Sent: Sunday, March 07, 2004 3:57 PM
Subject: From Kjell Jensen, Denmark
Dear mr. Nam and the rest of the staff from Sinhcafe.
We are the other part from Hennin Nedergaard group
and even that mr. Nedergaard will send you a mail we thougt we will
too. We want to thank you for a very good and exciting trip from 19-1-04
to 7-2-04. Even that there where more cold up north than we wxpected
- but thats not your fault. Maybe we can come back sometime when there
are warmer. You have taken very good hand of us and has been following
us all the way from north to the south and allways knowing where we
where. So once again thank you very much.
Susanne and Kjell Jensen, Denmark
Sent: Thursday, February 19, 2004 10:23 PM
Subject: Thank You
Sir, My name is Guillermo I. Reyna and I used your services from Ho
Chi Minh City from Jan 13, 2004 to Jan 31, 2004 and I was extremley
happy with everyone responsible and where we went and stayed and ate.
I will be going back maybe in January 2005 and would like to use your
services again. Again Thank You. Also would you please give me the
EMail address to your office in Ho Chi Minh City so I would thank
Mr. Toan. I have his phone number and address but not his email.
Guillermo I. Reyna
Sent: Friday, April 09, 2004 9:21 PM
Subject: To Mr. Nguyen Giang Nam
Dear Mr Nam,
Thank you very much for your warm message.
We had very nice time there.
We all enjoyed Vietnam tour.
I will try to visit there again.
Thanks again manager.
And thanks to Van Anh.
Byung-Moo Kim(Mr.), Prof. of Social
Studies Education, Dean of College of Education and Graduate School
of Education, Kongju National University
phone : +8241-850-8200 mobile : +8211-9015-2013 domestic 011-9015-2013
From: Jon Hopper
Sent: Monday, January 19, 2004 12:45 PM
Subject: Re: vietnam holiday
Dear Miss Huyen,
My famiy and I would like to thank you and all your
staff for the wonderful holiday that we had in Vietnam. Your service
was very proffessional and I have recommended your company to my friends.
Please pass on our special thanks to our guides:
They were without exception very proffesional and helpful.
Our best wishes for the coming Tet holiday. We hope
that you have a peacse and prodperous new year and look forward to
our next visit to your beautiful country.
I have one further request. Could you please let me
know if Mr Phuong received the parcel, containing books and pens,
that we sent for the Hmuong children. The parcel was sent to him care
of the Victoria Sapa hotel, from my HCMC office, a couple of weeks
ago and I am wondering whether it has arrived yet.
Thanks and best regards
From: Jack Moore
Sent: Sunday, March 07, 2004 8:36 AM
Subject: Vietnam trip
Dear Van Ahn,
We are home and want to thank you for all your help.
We enjoyed our trip and also felt it was very informative. Should
we here of anyone planning a trip to Vietnam, we will tell them of
I plan to provide some information and comments about
Vietnam to friends over the e-mail.
Jack and Dolores
From: <Janice.Dyer@ >
To: "VietnamOpentour- SinhcafeTravel" <email@example.com>
Sent: Monday, January 05, 2004 12:59 PM
we just returned from VietNam on Saturday, as you know. Thanks very
for all of your arrangements and help. I would like to give you some
feedback on your service.
- email response - GREAT ! It was very, very helpful
to me to be able to
discuss quickly with you by email, so thanks very much !
- visa on arrival - please feedback to the government; this is exactly
kind of action needed to stimulate tourism. If we had to get the visa
the embassy or consulate, we would have chosen a different destination.
also see that they are now issuing on arrival visas to Japanese, so
a good step !!!
- tour guides - we greatly enjoyed travelling with Miss Nhu !!! She
good knowledge about the tombs and pagoda. She also explained about
of Vietnamese culture, history and background. She has a very pleasant
personality and she always went the extra step to make sure our everything
was satisfactory; several times she checked the menu in advance to
sure we were not eating the same foods for every meal. This is the
enthusiasm, anticipation and service that will serve her well in the
future. Please feel free to send these comments to her, as well as
email address; she still has one question she needs to answer for
Thanks. Also, Mr. Tuan explained My Son quite well and we appreciated
tour. We also appreciated Miss Van in Hoi An. Although she was not
guide, she tried her best to help us given the situation. Mr. Giap
nice man as well
- meal situation - the food was delicious but it was too much !!!
we should have booked half-board only ..... or maybe most people eat
than we do ?
- overall - I have to say that the Hanoi/Halong Bay and Hue pieces
well-handled. Somehow, the communication broke down in Hoi An. Perhaps
is because you do not have strong local support ? In the end, everything
worked out okay. We are fairly experienced travellers so the problems
not so big for us. But for others, it might not have been a good
situation. So perhaps you might consider giving people the local phone
numbers for support.
Thanks again for your help. We really enjoyed visiting
VietNam and would
like to recommend your agency to any who ask.
Best wishes for the New Year !
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